Terms of business for services updated 12th May 2020

  1.  All clients will be deemed to have accepted Fetch Pets London's terms and conditions (as detailed below) on signature of the contract.

  2. Fetch Pets London will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been negotiated and signed.

  3. Clients must disclose any behavioural or medical conditions that may make their dog unsuitable for group/solo walks. This would include antisocial behaviour, aggression, possessive behaviour, lack of training and conditions such as incontinence or chronic vomiting.

  4. Fetch Pets London must be informed if your dog does or has ever used a muzzle and this should be made available for use at our discretion

  5. Fetch Pets London reserve the right to refuse or discontinue group walks for any dog deemed to be unsuitable for this service.

  6. Clients must ensure their pets have a suitable collar/harness with an identification tag with current contact details before booking walking or home visit services. 

  7. Fetch Pets London offers group walking in which 4 or more dogs will co-mingle. The client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision. 

  8. Fetch Pets London reserves the right to decline in season or pregnant bitches on group walks. Solo walks are available in these circumstances. 

  9. All dogs must be fully vaccinated (including Bordetella - kennel cough) and must be on regular flea and worm control treatment.

  10. Clients must inform Fetch Pets London if their dog contracts any infectious condition (e.g. Kennel cough, conjunctivitis, infectious skin diseases, fleas, intestinal worms). Any dog with an infectious condition will not be walked until cleared to do so by a vet.

  11. The client must provide Fetch Pets London with a name and contact telephone number of a person capable of making a decision relating to their dog in an emergency if the client cannot be contacted. A nominated vet’s details will also be recorded and they will be contacted if we are unable to communicate with the owner or their representative.  With the nominated veterinary surgeons advice Fetch Pets London reserves the right to make a decision which is within the best interests of the animal if the situation is an emergency.

  12. The client is responsible for any veterinary bills, regardless of how they are incurred, whilst pets are in the care of Fetch Pets London.

  13. The client gives consent for Fetch Pets London walkers to administer life saving resuscitation (CPR) if their pet suffers from cardiac arrest, respiratory arrest, collapse or unconsciousness.

  14. Fetch Pets London walkers endeavour to ensure the safety of all dogs whilst in their care. Off leash walking carries a risk which is why as a practice all dogs will be walked on the lead unless the client gives permission to walk off leash by signing a disclaimer.

  15. We walk a maximum of 4 dogs per walker to ensure a safe and enjoyable walk for all dogs in our care.

  16. Unless there are exceptional circumstances walks are at least 1 hour in length not including pick up and drop off.

  17. In extreme weather (e.g. very hot weather, consistent torrential rain or heavy snow) walks may be shorter to ensure the comfort of the dogs. This will be at the dog walkers discretion and where possible we will always try to make up lost time on future walks.

  18. The client gives consent for Fetch Pets London to photograph and video their pet whilst on walks to feature on our social channels, website and blog. Credit will be given if the client wishes. 

  19. Towels should be provided if you wish your dog to be wiped down following the walk especially in adverse weather.


All walkers are insured for the safe care of your animal(s). Fetch Pets London has comprehensive insurance covering public liability, vet fees and loss or straying, however we advise all clients to have their pets insured and reserve the right to refuse a booking for any animal who is not insured. Our insurance covers us for:


  • Public Liability which will cover injury and damage to third parties and their properties.

  • Vets fees in respect to injury to animals in our custody and control. This does not cover pre-existing conditions or care that would have occurred whether or not the animal is under the care of Fetch Pets London.

  • Cover for the loss or straying of animals in our custody and control. This includes cover during collection and drop off.

  • Cover for the loss or theft of client's keys. 

Cancellation of Services

Cancellation periods vary depending on service. Please see below charges:

  • Dog walking - cancelled >12 hours before booked services results in 100% charge

  • Dog walking - cancelled 12-24 hours before booked services results in 50% charge

  • Dog walking - cancelled <24 hours before  booked services results in no charge

  • Home visit - cancelled >12 hours before booked services results in 100% charge

  • Home visit - cancelled 12-24 hours before booked services results in 50% charge

  • Home visit - cancelled <24 hours before  booked services results in no charge

We appreciate that unexpected situations do arise, and we would prefer not to penalise but to rearrange your booked service for the same or following day if possible. 


You will be invoiced monthly on the 1st of the month. Full payment must be paid within 7 days of receipt of invoice. If payment is not made within this time 2.5% of the bill will be added for every day the invoice is overdue. You can use the following methods: online bank transfer.


Keys retained by your walker will be kept securely and will only be marked with the name of your dog. 

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